FAQs | Fisher Pediatrics

1. Dr. Fisher, I am getting so frustrated, I can't seem to get the account set up for all of my kids only using one email, I did the first one no problem, but when I do my second kid, it says duplicate email. What am I to do? Do I really need multiple emails with this system?

Thankfully, no, it works with one email, but there are specific (but easy) instructions to make it work. I have had parents tell me it was an easy fix with this instruction!

Open email from Patient Fusion
Select orange button “Access ‘Patient Name’ records”
You will be taken to Login/Sign up page
You must select “Log In” (very important step, do not “Sign Up”)
Enter in login information, username and password, for the other child’s established Patient Fusion account
The page will then say, ”Thank you for signing up check your email for the confirmation we just sent and click on the link to confirm you email address”
Open you email from Patient Fusion and select the orange button “Confirm my account”
This link will take you to the login page, login with the same, username and password
Once you login, you will be asked to “Finalize access….”
Please select the option “Request security code via phone number”
Enter in date of birth of child and phone number on file, select “Request Code”
A code will be sent to the phone number on file
Enter in code and select “Continue”
Once logged in, in the top left corner where the child’s name is listed, this is a dropdown to select between the children’s Patient Fusion accounts

2. Will the old records come with you to the new office/how do we get our old records?

Unfortunately, the old Circle City Pediatrics records will not be available in the new chart. If you would like your old records tranferred, please contact Community at www.ecommunity.com/release-medical-record-information and ask that the records are sent to you in a digital file. The digital file can be attached to a message from Patient Fusion and we will upload them into your new chart. If your child does not have many chronic illnesses or past surgeries, the records may not be necessary, and you will still have access to them through mychart. I will also have access to the old notes in mychart since I will still have privileges at Community. We will get shot records through the state database.

3. Dr. Fisher, we love Saturday sick appointments! Are you going to continue those?

Yes. I am going to cover at least 1/2 the Saturday's of the year. I will put the Saturday's that I will be available on the website and I will leave it on the phone message in case you want to check Friday night. I am also considering coming in the Saturdays I am off if I don't have a family commitment and there are people that need help. Please use the Patient Fusion messaging to send me a message on Friday or very early Saturday morning if you need a sick appointment, and I will check the emails Saturday morning at around 7 am. I will let you know if I am coming in and what time I can see you. Saturday hours will be start at 8 am and go until at least 10 am, but longer if there is demand. Please make sure to reach out early to secure your appointment!

4. Dr. Fisher, this is great that you are starting your own practice, but what happens when you get sick or are on vacation?

Great question, I have been thinking a lot about that too. I have had multiple physicians volunteer to let my patients see them at their offices when I am on vacation or sick. I have also contracted with a Nurse Triage line very similar to the one Community used, so on the rare times when I am not available, I can switch it over to them. My goal is to hire a partner in winter so that we can do all the Saturdays and have more in house coverage, but that will depend on how busy we get, so if you know any kids who need a fun, amazing pediatric practice, feel free to spread the word!

5. Dr. Fisher, how will after hours care work?

Another great question!

1) If you have a non-urgent question or a non-urgent illness (sore throat, mild fever, cold, itchy rash, lice) please send an email from the Patient Fusion portal; I will be checking those by 8 am every morning. If you would like an appointment for the next day, please make an appointment request from Patient Fusion and we will notify by 8 am if that appointment is confirmed (it almost always will be). Please choose the earliest possible appointment you see on the schedule which allows us to have access for kids who get sick later in the day. Friday night feel free to check on Patient Fusion for the Saturday morning schedule, I may have appointments available!

2) If you have a serious emergency (severe bleeding, seizure, severe injury, severe dehydration, etc) Please go to the ER.

3) If you have a moderately serious concern, please call the office, 317-861-7125 after hours to talk to me or a triage nurse (the vast majority of the time it will be me). The instructions will most likely give you a cell phone number to text to reach me. Please always call the office first to find out the instructions for that night/weekend.

4) We will not be calling in medications outside of office hours. Please send a Patient Fusion message for refill requests, we will not be doing those on call. If you run out of ADHD medications on Saturday, we will not be calling them in until Monday, so please plan ahead and keep track of how many pills your child has left over. Now, as with every rule, there are exceptions. If you are on a trip to Florida, and your luggage gets lost, and your child's asthma is triggered, of course I will call in their albuterol!

6. Dr. Fisher, do you know what I really dislike? Phone trees, and even worse, robots acting like humans on phone trees. Are we going to have phone trees to deal with at your new office?

Wow, I couldn't agree more, I can't stand how modern society handles phones and customer service. Our goal is to answer the phone with a human voice, and in an absolute worst-case scenario, take your number and call you back once the phones slow down. The best way to give friendly, timely communication with our families will be a combination of live phone answering and our patients using Patient Fusion for non-urgent questions and for appointment requests. Many of my patients have been doing this for years already on Mychart. Every morning, I spend 30 minutes or so responding to patients' questions that happened over night or helping them get appointments. They seem to really like getting the service, and the ability to "cut through the red tape" and get directly to me. And with the new system, choosing your own appointments will be even easier than it was on Mychart because there will be much less restrictions (none actually) on the appointments that you will see available, which is also why we are asking that you choose the earliest appointment possible for your family!

7. How do we find out important information? Will you message me updates about the office?

The system doesn't allow us to "eblast" all of you at once, so we will use the first page of the website to give you urgent information. For instance, if we are closed due to a blizzard or flu shots have arrived, we will put that on the website. Please check the website first if you are wondering about something that would affect all patients!